Customers could face debt collectors pursuing them for energy bills unpaid during the coronavirus crisis from next month, as Ofgem permits suppliers to…
Continue ReadingFor the second time in six months, iSupply Energy will pay £1.5 million for failing customers, following an investigation by Ofgem.
Continue ReadingOfgem Bans Five Energy Suppliers From Taking on New Customers
Written by Lauren Smith in Energy Suppliers
Five small energy suppliers have been prohibited from taking on new customers until they enrol in the national platform for smart meters.
Continue ReadingEnergy Customers to Get Automatic Compensation for Switching Errors
Written by Fergus Cole in Energy Suppliers
UK energy customers will automatically receive £30 compensation for any mistakes or delays when switching supplier, Ofgem has announced.
Continue ReadingGas and electricity bills will fall for 15 million households from April—but not by much.
Continue ReadingOfgem Let Electricity Networks Rake in Profits at the Expense of Consumers, NAO Finds
Written by Lauren Smith in Electricity Household & Bills
Consumers are facing higher electricity bills after Ofgem allowed energy network companies to make big profits, the government’s spending watchdog found.
Continue ReadingThousands of Utility Warehouse Customers Owed Refunds After Price Cap Breach
Written by Lauren Smith in Energy Suppliers
Utility Warehouse charged 3,430 potentially vulnerable customers more than allowed under the energy price cap and will be issuing them refunds and compensation.
Continue ReadingOvo Energy has been ordered to pay an £8.9m fine by Ofgem after it was found to be overcharging its customers.
Continue ReadingMay’s Price Cap Has Failed to End Energy Rip Offs, Tory MP Says
Written by Lauren Smith in Government Policy
The energy price cap introduced under Theresa May has failed to protect consumers from rip-off tariffs because it uses the wrong kind of…
Continue ReadingGnERGY Could Lose Licence Over Renewables Obligation Debt
Written by Lauren Smith in Energy Suppliers
Ofgem has issued energy supplier GnERGY with a notice of failure for not complying with a final order to pay its debt to…
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