Terms and Conditions

Terms and Conditions for SimplySwitch.com

These Terms and Conditions apply to your use of our website. By using this website you agree to be bound by these Terms and Conditions and agree that you have read and understood them. If you do not agree to be bound by the Terms and Conditions and by any other guidelines or rules applicable to particular services or schemes set out below you should not use this website.


The following words have the following meanings: “Conditions” means these terms and conditions; “Product Provider” means the provider of products, services, or goods listed on, and potentially able to offer its product and services through this website; “Great Britain” means England, Wales and Scotland; “Us/Our and we” means Money Expert Ltd (trading as SimplySwitch) of Unit 6 The Parks, Lodge Lane, Newton-le-Willows, Merseyside, WA12 0JQ, England; “You” means the user of the website.

Intellectual property

You acknowledge and accept that all copyright, trademarks and all other intellectual property rights in all material or content provided as part of the website belong to us and the Product Providers. You may download material from this site for your own use only. No right, title or interest in any downloaded materials is transferred to you by such downloading. Any other use of the material and content of the website is strictly prohibited and you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material except for the purpose of applying for energy services or with our written consent.

Our liability to you

While we will use all reasonable endeavours to ensure the accuracy of any information placed on the website, we make no representations or give any warranties of any kind with respect to this site or its contents and we disclaim all representations, except where fraudulently made, and warranties. In addition we make no representations or warranties about the accuracy or the information contained on this website. The information provided to you in connection with the products is provided by the Product Provider and you acknowledge that we have no liability to you with respect to the accuracy of such information. These disclaimers do not attempt to disclaim liability for matters which cannot be excluded under any applicable English law. We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be liable to you for any loss of content or material uploaded or transmitted through the website. We cannot guarantee that a Product Provider will be able to provide a particular product at any particular time or that a product will be available from day to day. We do not accept any liability in the event of withdrawal of any product or for rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by us as agents for third parties (including but not limited to Product Providers) or for any aspect of the relationship between you and that third party. We will not be responsible for any loss or damage suffered as a result of a dispute between yourself and any third party due to the use of our Service. Neither we or any of our directors, agents or employees will be liable for damages arising out of or in connection with your use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. We do not exclude any liability for death or personal injury resulting from our negligence or that of our directors, agents or employees. This website is designed to provide you with general information only and does not attempt to give you advice on any particular product or to recommend any particular product to you. The information on this website may not include all products available on the market.


You agree to fully indemnify us immediately on demand from and against all claims, actions, liability, losses, costs and expenses, including legal fees arising from any breach by you of any of these Conditions or any other liabilities arising out of your use of our website.

Our rights

We reserve the right at any time to modify or withdraw, temporarily or permanently, the website or any part of it without notice to you and we will not be liable to you in any way for any modification or withdrawal of the website. We also reserve the right to modify these Conditions without reference to you. We reserve the right at any time to refuse to process a transaction for any reason. We will not be liable to you or any third party by reason of our refusing to process a transaction. In the event that your application is refused on five separate occasions in any six month period you will not be able to apply again via our website for a further six month period. We accept no liability for any loss that this may cause you of whatever nature. By making an application for energy services you expressly authorise us to transmit information or to obtain information about you from third parties from time to time, including but not limited to your credit reports, in order to authenticate your identity.

Third party links

In the event that there are third party links to other websites for your convenience, you acknowledge and agree that we are not responsible for the availability or functionality of such external sites. We do not endorse the content of any external sites and are not responsible or liable, directly or indirectly, for any loss however caused to you by your use of any external site.


The information on this website is for residents of Great Britain only. We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our control. If any part of these Conditions is found to be unenforceable as a matter of law, all other parts of these Conditions shall not be affected and shall remain in force. These Conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.

Commission Agreements

In common with all energy supplier comparison websites, Simply Switch receives a small commission from suppliers when you switch your energy supply through us. We show all suppliers, regardless of our relationship with them, and will always provide you with all the latest available products.

Cash Back Offer

  • This offer is provided by MoneyExpert Limited, registered in England, company number 04765843. Registered Office: MoneyExpert, Huxley House, Weyside Park, Catteshall Lane, Godalming, GU7 1XE.
  • Simply Switch is a trading name of MoneyExpert Limited.
  • This offer is only available to residents of Great Britain. Residents of the Channel Islands or Northern Ireland are not eligible.
  • You will need to complete our Cashback Form after your energy supply has been switched.
  • We aim to pay the cash back approximately 9 to 12 weeks from your live date, on occasions these may be delayed due to issues out of our control (for example the switch being delayed by the provider).
  • If you cancel or change supplier within 3 months you will not be eligible for this offer.
  • MoneyExpert have the right to remove or extend this offer at any point during this term.
  • The cash back will be paid by BACS transfer only, we cannot offer any other method of payment
  • A single fuel switch (i.e. just gas or just electricity) will qualify for £12.50 cash back. A dual fuel (i.e. both gas and electricity) will qualify for £25 cash back. If you switch your gas and electricity on two separate applications you will receive two £12.50 cash backs to the total on £25.
  • This offer is only restricted to Gas and Electricity Services, and is not applicable to any other service MoneyExpert offer.
  • This offer is only available for applications made via www.simplyswitch.com where you arrived at the site either by typing www.simplyswitch.com into the address bar, or via a search engine. Any other Online, Call Centre or Direct Sales applications do not qualify for this offer. If we are unable to switch you to a certain supplier or tariff and you need to go direct or call the call centre you will not be eligible for the offer.
  • Cash back for a switch cannot be claimed from another source as well as Simply Switch. If cash back is claimed elsewhere for the same switch, you will not be eligible for the offer.
  • MoneyExpert does not accept any liability for any events beyond our control which may cause the switch not to complete or be delayed.
  • MoneyExpert reserves the right to alter these terms and conditions at any time without providing notice.
  • The decision of MoneyExpert in respect of this promotion shall be considered final.


Cash Back FAQs

How do I qualify for the Cash Back offer?

Apply to connect to a new supplier via www.moneyexpert.com and make the switch. Then stay with the supplier for at least 3 months. (This gives us time to verify the switch has taken place and time for the supplier to notify us).

How do I claim my Cash Back?

You will need to complete our Cashback Form after your energy supply has been switched.

When will I receive my Cash Back?

We aim to pay the cash back approximately 9 to 12 weeks from your live date, on occasions these may be delayed due to issues out of our control (for example the switch being delayed be the provider).

Do I have to provide proof of my switch?

In some cases Simply Switch will require proof of your switch, we will confirm this with you one you get in contact. We may require a latest bill or even a welcome letter.

How will I receive my Cash Back?

The Cash Back will be paid directly into your bank account used on your application form.

How much will I receive?

You will be paid £12.50 a single fuel. If you apply for Dual Fuel you will receive £25.

Is the cash back offer available for any other services offered by MoneyExpert?

MoneyExpert also offers £25 cash back for Car Insurance, visit www.moneyexpert.com to apply for this great offers.

Can I get the Cash Back offer using the Call Centre?

No, this offer is only available for Online Applications originating from www.simplyswitch.com, where you arrived at the site either by typing www.simplyswitch.com into the address bar, or via a search engine.

Will I still get the Cash Back if I cancel before the switch takes place?

No, the switch must take place for you to be eligible for the offer.

Can I get the Cash Back if I am also claiming cashback from another site?

No, we can only pay the Cash Back for a switch if no other cashback is being claimed against it.