About So Energy
After being formed in 2015, So Energy have expanded rapidly, now serving over 200,000 customers. Its headquarters are in Chiswick, West London, and they promise to provide “unbeatable service” at low prices.
After being formed in 2015, So Energy have expanded rapidly, now serving over 200,000 customers. Its headquarters are in Chiswick, West London, and they promise to provide “unbeatable service” at low prices.
So Energy is signed up to Energy UK’s Vulnerability Commitment, and initiative that sees member firms go “above and beyond existing licence obligations” in protecting vulnerable customers. For more information, see Energy UK’s website.
So Energy pledge to price their tariffs by comparing against other suppliers in the energy industry, so that their fixed rate tariffs will always be among the cheapest you can find.
They currently have two tariffs for dual fuel customers:
So Energy do not currently offer plans for homes who have prepayment meters.
If you wish to switch to So Energy but you have a prepayment meter, you will have to request to change your meter with your current supplier before switching.
So Energy’s electricity comes 100% from renewable energy sources. This means that they are purchasing their energy only from wind farms, solar panels, hydroelectric dams biomass or tidal energy.
So Energy also allow customers to have a say in where they source their energy from. You can vote on the website whether you would prefer them to favour wind, solar or hydroelectric power.
For their fixed tariff, So Energy charge a small £5 fee per fuel if you wish to break your contract early. Compared to competitors, such as British Gas who can charge up to £50 per fuel depending on the tariff, this is far less of a commitment in comparison.
This low fee shows how confident So Energy are that you will be satisfied with their service and energy prices, as they don’t feel like they need to put up big barriers against customers leaving.
As part of the government’s smart meter rollout initiative, So Energy are offering free smart meters for customers who want to upgrade.
Get in contact with So Energy to see if they have any availability in your area, and So Energy will organise for an engineer to install one at your home.
So Energy are currently offering SMETS2 smart meter installation, which means that if you choose to switch supplier again, your meter readings will automatically be sent to your new supplier.
So Energy promise their energy customers that their service is “unbeatable”.
The energy company scores 4.3 stars out of five on reviews website Trustpilot, giving them an overall score of ‘Excellent’. Most customers are highly satisfied with the service that they receive and the amount that they pay for their energy tariffs.
Their customer service team can be contacted by phone at 0330 111 5050, or by email at [email protected]
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*Wind
Solar
Biomass
Wave and tidal
Hydroelectric
Geothermal
One way that Octopus Energy have managed to expand their business has been through acquiring and forming partnerships with competitors, thereby taking on more customers and increasing their market share.
In August 2018, Octopus Energy acquired small provider Affect Energy. This gave them over 20,000 new customers who were placed on the Flexible Octopus tariff.
In July 2018, Octopus partnered with M&S Energy. This means that M&S Energy customers are supplied with Octopus Energy’s 100% green energy, while still using M&S customer services.
On top of these two partnerships and acquisitions, Octopus have also acquired ENGIE UK and partnered with Co-Op Energy.
On the Octopus Energy App, you can manage your account from your phone, allowing you to perform tasks such as telling Octopus that you are moving house, as well as send meter readings to Octopus.
You can also spin the ‘Wheel of Fortune’, when you submit meter readings, where you can win prizes and credit for your energy bill worth up to £512.
With an ‘Excellent’ five-star review on Trustpilot, Octopus Energy consistently rank as one of the highest scoring energy suppliers for customer satisfaction.
A big part of this comes from its excellent customer service team, and the average wait time for a customer to reach a customer service assistant on the phone was a whopping two minutes in the last year.
You can also get in touch via email, and Which? found that emails were usually responded to on average in 1 hour and 23 minutes, which was the fastest response time of any supplier.
Ratings given are out of ten. Blue highlights indicate the best performance in the relevant category out of ten suppliers whose customers were surveyed.
| Value for Money | Customer Service | Complaints Handling | Bill Accuracy | Would Recommend | Overall | |
|---|---|---|---|---|---|---|
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8.3 | 8.4 | 8.2 | 8.6 | 95% | 8.6 |
*Based on a survey of 42 Octopus Energy customers conducted Feb-Mar 2019
