130,000 customers of the failed supplier Tonik Energy will be transferred to Big Six supplier Scottish Power after a competitive process selection run…
Continue ReadingSuppliers’ Failure to Pay Green Energy Subsidies Could Drive Up Bills
Written by Lauren Smith in Energy Suppliers
A shortfall in the Renewables Obligation (RO) buyout fund could be distributed to all suppliers, leading to higher household energy bills.
Continue ReadingOctopus Energy to Take on Customers of Effortless Energy
Written by Lauren Smith in Energy Suppliers
Octopus Energy will take on the 2,500 domestic customers of Effortless Energy after the small supplier ceased trading.
Continue ReadingBritish Gas Pays £1.73m for Botched Transfer to New Top Up Service
Written by Lauren Smith in Energy Suppliers
British Gas failed to inform around 270,000 prepayment energy customers it was changing top-up provider and minimum top-up spend and will pay £1.73…
Continue ReadingOvo to Pay £1.2 Million After SSE Missed Smart Meter Target
Written by Lauren Smith in Energy Suppliers Smart Meters
Ovo Energy will pay £1.2 million in penalties for SSE’s failure to hit targets for installing smart meters last year.
Continue ReadingChallenger energy supplier Bulb has agreed to pay £1.76 million after failures which impacted 61,000 customers between 2017 and this year.
Continue ReadingMillions to See Savings This Winter as Energy Price Cap is Lowered by £84
Written by Lauren Smith in Electricity Energy Suppliers
Ofgem will reduce the energy price cap to its lowest level yet from October, saving 15 million UK households around £84 a year…
Continue ReadingThe energy regulator has pledged to crack down on “unscrupulous” energy brokers that are inflating micro-business’ utility bills with hidden commissions.
Continue ReadingEnergy Supplier Compensates Customers Who Were Blocked from Switching
Written by Lauren Smith in Energy Suppliers
Ofgem has closed a compliance case with a mid-sized energy supplier which blocked pre-payment customers from switching supplier after it extended them emergency…
Continue ReadingEnergy suppliers could be banned from taking on new customers if they don’t meet toughened standards, under new proposals from Ofgem.
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