Ofgem has dinged two energy suppliers—Avro Energy and Entice Energy—for failing to hand over information about their tariffs, customer accounts, handling of complaints…
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Customer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
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11 million households are expected to face an additional £100 on their energy bills this autumn, as the energy price cap is adjusted…
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Thousands of customers of collapsed supplier Green Network Energy (GNE) are still waiting for EDF to set up their accounts, four months after…
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One in four young people struggle to understand common terms used in energy bills and as a result, may be paying too much…
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1.7 million Bulb customers will see their gas and electricity bills rise for the second time this year, as the challenger energy supplier…
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Four in 10 Brits are concerned about affording their gas and electricity bills, with young people and renters the most worried. The data,…
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A sign-up blitz and efficiencies enabled by its proprietary software Kraken helped energy supplier Octopus grow its revenue by 160% in the 2019-20…
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Record numbers of customers moved to medium and small energy suppliers last month, dodging price increases by the energy giants.
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E.ON has completed the migration of two million former Npower customers to its E.ON Next customer service platform, powered by Octopus’s Kraken.
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