“Tough new measures” from Ofgem will prevent energy suppliers from using customers’ credit balances “like an interest-free company credit card” and will reduce…
Continue ReadingBulb Apologises After Customer Direct Debits Were Taken Late
Written by Lauren Smith in Energy Suppliers
Customers of energy supplier Bulb should ensure they have enough money in their accounts to cover their bills after a blunder meant some…
Continue ReadingThe 1.7 million households supplied by felled startup Bulb are closer to knowing which company is taking over their accounts, as two British…
Continue ReadingOfgem issues warning to network operators following Storm Arwen review
Written by Michael Quinn in Energy Suppliers
Ofgem has warned energy firms that they must ‘up their game’ after a six-month review into power cuts during Storm Arwen.
Continue ReadingE.ON Boss Calls for “Very Substantial” Government Intervention as He Warns of 18 Months of High Energy Bills
Written by Lauren Smith in Energy Suppliers Government Policy
The government must intervene to help the 40% of households that will experience fuel poverty as energy bills remain supercharged for another 18…
Continue ReadingCharity urges Ofgem to provide further support as households disconnect power
Written by Michael Quinn in Energy Suppliers
Ofgem has been urged by a leading food bank charity to offer further support for families struggling with bills.
Continue ReadingOfgem Proposes Quarterly Adjustments of the Energy Price Cap
Written by Lauren Smith in Energy Suppliers Household & Bills
Britain’s energy regulator has proposed adjusting the energy price cap as frequently as every three months as forecasts suggest wholesale markets will remain…
Continue ReadingScottish Power boss urges government to offer further support
Written by Michael Quinn in Energy Suppliers
The head of the energy provider has added its voice to concerns that without further support, families could be facing financial ruin in…
Continue ReadingEnergy Suppliers Have 3 Weeks to Explain Direct Debit Hikes, Kwarteng Says
Written by Lauren Smith in Energy Suppliers
Some energy suppliers have hiked customer direct debit excessively and must justify the increases within three weeks or face “substantial fines,” business secretary…
Continue ReadingRecord Numbers of Prepayment Energy Customers Self-Disconnecting, Citizens Advice Warns
Written by Lauren Smith in Energy Suppliers
After energy prices climbed at the beginning of April, record numbers of households stopped topping up their prepayment energy meters, going without light,…
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