Major energy suppliers British Gas, EDF, E.ON, SSE, Scottish Power, and Bulb all suffered web outages on Thursday as tens of thousands of…
Continue ReadingHundreds of Together Energy Customers Incorrectly Billed for £40 Exit Fee
Written by Lauren Smith in Energy Suppliers
Hundreds of customers of collapsed supplier Together Energy have been handed final bills which incorrectly contained a £40 exit fee after they were…
Continue ReadingBilling Errors Hit Customers of E.ON Next and Sainsbury’s Energy
Written by Lauren Smith in Energy Suppliers
Energy supplier E.ON has apologised after technical glitches meant some customers had their direct debit payments for March taken two weeks later than…
Continue ReadingEnergy Suppliers Lobby Government for Help through Gas Crisis
Written by Lauren Smith in Energy Suppliers
Trade body Energy UK is urging the Chancellor to put in place additional support measures for consumers, suppliers, and the wider economy as…
Continue ReadingBritish Gas has installed its first heat pump at a home in Ivybridge, Devon, the beginning of a service it hopes will install…
Continue ReadingOctopus Energy Sets Tariff for Existing Customers £50 Below Price Cap
Written by Lauren Smith in Energy Suppliers
Octopus Energy has become the first supplier to set prices for existing customers below the level of the energy price cap.
Continue ReadingBusiness energy suppliers Whoop Energy and Xcel Power ceased trading on Friday 18 February, joining 27 other companies that have collapsed since last…
Continue ReadingEnergy Suppliers to Be Required to Offer New and Existing Customers the Same Tariffs
Written by Lauren Smith in Energy Suppliers
Ofgem will soon require energy suppliers to make all their tariffs available to both new and existing customers—a temporary measure to stabilise the…
Continue ReadingOctopus customers to be paid to decrease energy usage during peak times
Written by Fergus Cole in Energy Suppliers
Octopus Energy is launching a trial scheme with the National Grid in which households will be paid to restrict electricity usage during peak…
Continue ReadingEDF and Scottish Power are the first energy suppliers to confirm price hikes this spring in line with the adjusted price cap, but…
Continue Reading