An “unprecedented” rise in wholesale energy costs means households should brace for significantly higher fuel bills this winter.
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National Grid will lose its role in running Great Britain’s electricity grid to an independent body, which will better and more cheaply deliver…
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Ofgem has dinged two energy suppliers—Avro Energy and Entice Energy—for failing to hand over information about their tariffs, customer accounts, handling of complaints…
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Customer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
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Thousands of customers of collapsed supplier Green Network Energy (GNE) are still waiting for EDF to set up their accounts, four months after…
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Energy brokers will have to disclose how much commission they stand to earn from the contracts they sell to businesses, under new rules…
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Troubled energy supplier Symbio has been issued a formal warning by Trustpilot over “threatening” responses to negative reviews on the platform.
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E.ON will pay more than £650,000 in compensation and redress after it took 1.6 million customers’ direct debits up to two weeks early…
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Former customers of failed supplier Yorkshire Energy say they’ve waited months to be transferred to new supplier Scottish Power or to be refunded…
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15 million households will pay up to £96 a year more for their energy from April, as Ofgem raises the price cap to…
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