Rivals British Gas and Octopus Energy have exchanged heated words over how to best protect consumer credit balances in the wake of a…
Continue ReadingFrom Monday 18 July, energy switches will take just five working days as the new Centralised Switching Service goes live.
Continue ReadingAutumn Energy Bills to Rise More than Previously Predicted, Ofgem Boss Says
Written by Lauren Smith in Household & Bills
A previous prediction that the energy price would hit £2,800/year in October is likely an underestimate, the chief executive of Ofgem has told…
Continue ReadingOfgem Orders Energy Suppliers to Take Urgent Action to Fix Direct Debit “Failings”
Written by Lauren Smith in Energy Suppliers
The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
Continue ReadingNew research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
Continue ReadingOctopus Energy Absorbs Customers of Failed Small Supplier
Written by Lauren Smith in Energy Suppliers
UK Energy Incubator Hub (UKEIH) has become the latest casualty of the energy crisis, with its customers to be transferred to Octopus.
Continue ReadingNew Regulations Will Limit Amount of Customers’ Money Energy Suppliers Can Hold
Written by Lauren Smith in Energy Suppliers
“Tough new measures” from Ofgem will prevent energy suppliers from using customers’ credit balances “like an interest-free company credit card” and will reduce…
Continue ReadingBeware Text Scammers Purporting to Offer the £400 Energy Rebate, Action Fraud Says
Written by Lauren Smith in Household & Bills
Text messages and emails claiming to be from Ofgem and offering energy customers a £400 rebate are a scam, and recipients shouldn’t reply,…
Continue ReadingOfgem issues warning to network operators following Storm Arwen review
Written by Michael Quinn in Energy Suppliers
Ofgem has warned energy firms that they must ‘up their game’ after a six-month review into power cuts during Storm Arwen.
Continue ReadingQuarterly Price Cap Adjustments Could Mean Lower Energy Bills Next Winter
Written by Lauren Smith in Household & Bills
Ofgem’s plan to adjust the energy price cap every three months could mean bills fall more quickly next winter, according to a new…
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