Ofgem is investigating low-cost supplier Symbio Energy for failing to make on-time payments into two schemes supporting green energy.
Continue ReadingEDF Fined £6m for Misleading Grid about Electricity Generation
Written by Lauren Smith in Electricity
EDF will pay £6 million after the energy regulator discovered it “frequently inflated” the minimum amount of power one of its plants could…
Continue ReadingOfgem Investigating Scottish Power for Smart Meter Rollout Failures
Written by Lauren Smith in Energy Suppliers
The energy regulator is investigating Big Six supplier Scottish Power over alleged failures to meet its obligations to install smart meters for customers…
Continue ReadingMedium-sized energy supplier iSupply has paid out more than £500,000 in customer refunds and goodwill payments after unfairly blocking switching.
Continue ReadingOfgem Reveals New Measures to Help Vulnerable Energy Customers
Written by Lauren Smith in Energy Suppliers
From December energy suppliers will be required to grant emergency credit to prepayment customers who are struggling to top up their meters and…
Continue ReadingScottish Power to Take On Customers of Failed Tonik Energy
Written by Lauren Smith in Energy Suppliers
130,000 customers of the failed supplier Tonik Energy will be transferred to Big Six supplier Scottish Power after a competitive process selection run…
Continue ReadingSuppliers’ Failure to Pay Green Energy Subsidies Could Drive Up Bills
Written by Lauren Smith in Energy Suppliers
A shortfall in the Renewables Obligation (RO) buyout fund could be distributed to all suppliers, leading to higher household energy bills.
Continue ReadingOctopus Energy to Take on Customers of Effortless Energy
Written by Lauren Smith in Energy Suppliers
Octopus Energy will take on the 2,500 domestic customers of Effortless Energy after the small supplier ceased trading.
Continue ReadingBritish Gas Pays £1.73m for Botched Transfer to New Top Up Service
Written by Lauren Smith in Energy Suppliers
British Gas failed to inform around 270,000 prepayment energy customers it was changing top-up provider and minimum top-up spend and will pay £1.73…
Continue ReadingOvo to Pay £1.2 Million After SSE Missed Smart Meter Target
Written by Lauren Smith in Energy Suppliers Smart Meters
Ovo Energy will pay £1.2 million in penalties for SSE’s failure to hit targets for installing smart meters last year.
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