Rivals British Gas and Octopus Energy have exchanged heated words over how to best protect consumer credit balances in the wake of a…
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From Monday 18 July, energy switches will take just five working days as the new Centralised Switching Service goes live.
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A previous prediction that the energy price would hit £2,800/year in October is likely an underestimate, the chief executive of Ofgem has told…
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The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
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New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
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UK Energy Incubator Hub (UKEIH) has become the latest casualty of the energy crisis, with its customers to be transferred to Octopus.
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“Tough new measures” from Ofgem will prevent energy suppliers from using customers’ credit balances “like an interest-free company credit card” and will reduce…
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Text messages and emails claiming to be from Ofgem and offering energy customers a £400 rebate are a scam, and recipients shouldn’t reply,…
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Ofgem has warned energy firms that they must ‘up their game’ after a six-month review into power cuts during Storm Arwen.
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Ofgem’s plan to adjust the energy price cap every three months could mean bills fall more quickly next winter, according to a new…
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