Rivals British Gas and Octopus Energy have exchanged heated words over how to best protect consumer credit balances in the wake of a…
Continue ReadingVast Majority of Customers Want Energy Suppliers to Safeguard Credit Balances
Written by Lauren Smith in Energy Suppliers
Nearly nine in 10 consumers want energy suppliers to protect their credit balances, a new poll commissioned by Centrica has revealed, backing up…
Continue ReadingBritish Gas Smart Meter Glitch Leaves Customers Unable to Track Usage
Written by Lauren Smith in Energy Suppliers Smart Meters
Millions of British Gas customers with smart meters have been unable to see up-to-date data about their energy consumption for more than two…
Continue ReadingBritish Gas Doubles the Emergency Credit on Prepay Meters to £10
Written by Lauren Smith in Energy Suppliers
Britain’s largest energy supplier has doubled the emergency credit available to customers on prepayment gas and electricity meters following the recent massive hike…
Continue ReadingScramble to Submit Meter Readings Crashes Energy Supplier Websites
Written by Lauren Smith in Energy Suppliers
Major energy suppliers British Gas, EDF, E.ON, SSE, Scottish Power, and Bulb all suffered web outages on Thursday as tens of thousands of…
Continue ReadingHundreds of Together Energy Customers Incorrectly Billed for £40 Exit Fee
Written by Lauren Smith in Energy Suppliers
Hundreds of customers of collapsed supplier Together Energy have been handed final bills which incorrectly contained a £40 exit fee after they were…
Continue ReadingBritish Gas has installed its first heat pump at a home in Ivybridge, Devon, the beginning of a service it hopes will install…
Continue ReadingBritish gas has agreed to take on the business of collapsed provider Together Energy, a total of 176,000 customers.
Continue ReadingBritish Gas—supplier, servicer and repairer of many of the country’s boilers—is pivoting to low-carbon heating, starting sales of air source heat pumps next…
Continue ReadingOfgem Appoints New Suppliers for Customers of Six Collapsed Companies
Written by Lauren Smith in Energy Suppliers
The energy regulator has found new suppliers to take over the more than 70,000 customers stranded by the collapse of six energy suppliers…
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