Nearly a third (32%) of customer complaints to energy suppliers were about problems with bills while a quarter of all gripes were from…
Continue ReadingMore than three in five UK households are now supplied by green energy companies, a shift that’s largely the result of rebranding by…
Continue ReadingCustomer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
Continue ReadingRecord Number of Switches to Challenger Energy Suppliers in April
Written by Lauren Smith in Energy Suppliers
Record numbers of customers moved to medium and small energy suppliers last month, dodging price increases by the energy giants.
Continue ReadingEnergy Price Cap Hike Causes Switching Bounce
Written by Lauren Smith in Electricity Energy Suppliers
Customers trying to avoid bill hikes in line with the adjusted price cap boosted energy switching to its highest level in nearly two…
Continue ReadingCitizens Advice Crowns the Best Energy Suppliers and Shames the Worst
Written by Lauren Smith in Energy Suppliers
Small supplier Igloo Energy has been named the UK’s best energy supplier by Citizens Advice, while energy giants struggle to deliver good customer…
Continue ReadingElectricity Switching Still Down in February, But Signs Point to Recovery
Written by Lauren Smith in Electricity Energy Suppliers
The domestic electricity market remained sluggish in February, continuing a trend of lockdowns and pandemic worries dampening household switching. However, ElectraLink is forecasting…
Continue ReadingStart-Up Supplier Rebel Energy Prepares for Summer Launch
Written by Lauren Smith in Energy Suppliers
A start-up that claims it will “reinvent the very business model of what it is to be an energy company” has surpassed its…
Continue ReadingGreen energy supplier Bulb is Europe’s fastest-growing company, expanding by 1,159% between 2016 and 2019, according to an analysis by the Financial Times.
Continue Reading493,000 households moved to a new energy supplier last month, a fifth (21%) more than December 2019, according to data from ElectraLink.
Continue Reading