New proposals from energy regulator Ofgem could see homes and businesses pay extra charges for generating their own electricity. Continue Reading
Ofcom has announced plans to cap the price of phone calls to 118 numbers, following reports that some customers are paying nearly £20 for 90 second phone calls to directory enquiry lines. Continue Reading
Changes to the way that small supplier Outfox the Market charges monthly direct debit payments has caused concern among customers. Continue Reading
Centrica, the owner of British Gas, is expected to lose £70m in the first quarter of 2019. They say the new cap on energy bills, which will come into effect on 1 January, is to blame. Continue Reading
Extra Energy, an energy supplier with about 108,000 domestic customers, has ceased trading. Don’t worry though, if you are an Extra Energy customer, your supply will continue as normal. Continue Reading
With the 2020 deadline for smart meter rollout looming, and installations not keeping pace, energy firms look unlikely to meet the government-imposed targets. Continue Reading
Telecommunications regulator Ofcom has fined Virgin Media and EE a total of £13.3m for charging customers who wanted to leave contracts early too much. Continue Reading
Nearly three quarters (71%) of Britons have been with their broadband provider for more than three years, with many paying a high price for loyalty, a report from consumer group Which? has found. Continue Reading
High gas prices and unfavourable weather have contributed to a 41% fall in pre-tax profits for SSE. Continue Reading
A whistleblower has alleged that Ofgem overlooks exploitation of green energy schemes. Continue Reading