A new pilot scheme, that is aimed at aiding families who struggle to pay their energy bills, will be rolled out this year. This plan is being referred to as the “fuel bank” initiative and will allow £49 to households in need of help. The scheme is being pioneered by Npower and a number of charities across the country.
Over the course of last year, solar panels have been used almost twice as much by households across the UK. There is now enough energy produced from solar panels in the UK to supply around 1.5 million homes.
Opower, a customer engagement specialist company, have released research that suggest that energy customers do not feel engaged with their energy company. Most customers stated that the only interaction that they have with their energy company is when their bill arrives in the post.