Some energy suppliers have hiked customer direct debit excessively and must justify the increases within three weeks or face “substantial fines,” business secretary…
Continue ReadingEnergy Suppliers Face Ofgem Investigation Over Direct Debit Increases
Written by Lauren Smith in Energy Suppliers
Regulator Ofgem will investigate reports that energy suppliers have been increasing direct debits “by more than is necessary,” part of a wider review…
Continue ReadingScramble to Submit Meter Readings Crashes Energy Supplier Websites
Written by Lauren Smith in Energy Suppliers
Major energy suppliers British Gas, EDF, E.ON, SSE, Scottish Power, and Bulb all suffered web outages on Thursday as tens of thousands of…
Continue ReadingEnergy Suppliers to Be Required to Offer New and Existing Customers the Same Tariffs
Written by Lauren Smith in Energy Suppliers
Ofgem will soon require energy suppliers to make all their tariffs available to both new and existing customers—a temporary measure to stabilise the…
Continue ReadingEnergy Suppliers to Face New Stress Tests After Cascade of Failures
Written by Lauren Smith in Energy Suppliers
From January energy suppliers will face a series of financial stress tests, as Ofgem moves to shore up a sector rocked by dozens…
Continue ReadingNorthern Ireland energy supplier Firmus has announced that its customers in Belfast will see their heating bills rise by a typical £2.75 per…
Continue ReadingJust 131,000 customer-initiated switches of energy suppliers were completed in November, as the turmoil in the wholesale energy markets continued to topple suppliers…
Continue ReadingWith more than a dozen energy suppliers folding and others teetering on the brink of collapse, consumers sought security with large companies in…
Continue ReadingSupplier Bluegreen is the latest name in the ever-growing obituary of energy companies who have been forced to fold after skyrocketing energy prices.
Continue ReadingBills and Pricing Most Common Reason for Energy Customer Complaints
Written by Lauren Smith in Energy Suppliers
Nearly a third (32%) of customer complaints to energy suppliers were about problems with bills while a quarter of all gripes were from…
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