The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
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New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
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Con artists are exploiting widespread anxiety about high energy bills to steal consumers’ bank and personal details and money, a new analysis warns.
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Some energy suppliers have hiked customer direct debit excessively and must justify the increases within three weeks or face “substantial fines,” business secretary…
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Regulator Ofgem will investigate reports that energy suppliers have been increasing direct debits “by more than is necessary,” part of a wider review…
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Major energy suppliers British Gas, EDF, E.ON, SSE, Scottish Power, and Bulb all suffered web outages on Thursday as tens of thousands of…
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Ofgem will soon require energy suppliers to make all their tariffs available to both new and existing customers—a temporary measure to stabilise the…
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From January energy suppliers will face a series of financial stress tests, as Ofgem moves to shore up a sector rocked by dozens…
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Northern Ireland energy supplier Firmus has announced that its customers in Belfast will see their heating bills rise by a typical £2.75 per…
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Just 131,000 customer-initiated switches of energy suppliers were completed in November, as the turmoil in the wholesale energy markets continued to topple suppliers…
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