The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
Continue ReadingNew research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
Continue ReadingCon artists are exploiting widespread anxiety about high energy bills to steal consumers’ bank and personal details and money, a new analysis warns.
Continue ReadingEnergy Suppliers Have 3 Weeks to Explain Direct Debit Hikes, Kwarteng Says
Written by Lauren Smith in Energy Suppliers
Some energy suppliers have hiked customer direct debit excessively and must justify the increases within three weeks or face “substantial fines,” business secretary…
Continue ReadingEnergy Suppliers Face Ofgem Investigation Over Direct Debit Increases
Written by Lauren Smith in Energy Suppliers
Regulator Ofgem will investigate reports that energy suppliers have been increasing direct debits “by more than is necessary,” part of a wider review…
Continue ReadingScramble to Submit Meter Readings Crashes Energy Supplier Websites
Written by Lauren Smith in Energy Suppliers
Major energy suppliers British Gas, EDF, E.ON, SSE, Scottish Power, and Bulb all suffered web outages on Thursday as tens of thousands of…
Continue ReadingEnergy Suppliers to Be Required to Offer New and Existing Customers the Same Tariffs
Written by Lauren Smith in Energy Suppliers
Ofgem will soon require energy suppliers to make all their tariffs available to both new and existing customers—a temporary measure to stabilise the…
Continue ReadingEnergy Suppliers to Face New Stress Tests After Cascade of Failures
Written by Lauren Smith in Energy Suppliers
From January energy suppliers will face a series of financial stress tests, as Ofgem moves to shore up a sector rocked by dozens…
Continue ReadingNorthern Ireland energy supplier Firmus has announced that its customers in Belfast will see their heating bills rise by a typical £2.75 per…
Continue ReadingJust 131,000 customer-initiated switches of energy suppliers were completed in November, as the turmoil in the wholesale energy markets continued to topple suppliers…
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