New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
Continue ReadingOctopus Energy Absorbs Customers of Failed Small Supplier
Written by Lauren Smith in Energy Suppliers
UK Energy Incubator Hub (UKEIH) has become the latest casualty of the energy crisis, with its customers to be transferred to Octopus.
Continue ReadingCustomers of Collapsed Suppliers Facing “Aggressive” Debt Collection
Written by Lauren Smith in Energy Suppliers
Customers of the 28 energy suppliers that folded over the past year are facing “aggressive” debt collection tactics and struggling to access refunds,…
Continue ReadingNew Regulations Will Limit Amount of Customers’ Money Energy Suppliers Can Hold
Written by Lauren Smith in Energy Suppliers
“Tough new measures” from Ofgem will prevent energy suppliers from using customers’ credit balances “like an interest-free company credit card” and will reduce…
Continue ReadingEnergy Suppliers Face Ofgem Investigation Over Direct Debit Increases
Written by Lauren Smith in Energy Suppliers
Regulator Ofgem will investigate reports that energy suppliers have been increasing direct debits “by more than is necessary,” part of a wider review…
Continue ReadingHundreds of Together Energy Customers Incorrectly Billed for £40 Exit Fee
Written by Lauren Smith in Energy Suppliers
Hundreds of customers of collapsed supplier Together Energy have been handed final bills which incorrectly contained a £40 exit fee after they were…
Continue ReadingBusiness energy suppliers Whoop Energy and Xcel Power ceased trading on Friday 18 February, joining 27 other companies that have collapsed since last…
Continue ReadingEnergy Suppliers to Face New Stress Tests After Cascade of Failures
Written by Lauren Smith in Energy Suppliers
From January energy suppliers will face a series of financial stress tests, as Ofgem moves to shore up a sector rocked by dozens…
Continue ReadingEDF has been appointed supplier of last resort for Zog Energy and will absorb its 11,700 domestic accounts.
Continue ReadingHouseholds to Face £3.2bn Bill for Collapsed Energy Suppliers
Written by Lauren Smith in Energy Suppliers
The failure of two dozen energy suppliers amid a surge in natural gas prices will add £120 to the bills of every British…
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