New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
Continue ReadingCustomers of Collapsed Suppliers Facing “Aggressive” Debt Collection
Written by Lauren Smith in Energy Suppliers
Customers of the 28 energy suppliers that folded over the past year are facing “aggressive” debt collection tactics and struggling to access refunds,…
Continue ReadingRecord Numbers of Prepayment Energy Customers Self-Disconnecting, Citizens Advice Warns
Written by Lauren Smith in Energy Suppliers
After energy prices climbed at the beginning of April, record numbers of households stopped topping up their prepayment energy meters, going without light,…
Continue ReadingOne in Four Brits Will Be Unable to Afford Energy Bills from October, Citizens Advice Warns
Written by Lauren Smith in Household & Bills
A forecasted £145 monthly hike in energy bills will leave 14.5 million people unable to afford gas and electricity next winter, charity Citizens…
Continue ReadingEnergy Bills to Take up “Generationally High” Portion of Benefits, Citizens Advice Warns
Written by Lauren Smith in Household & Bills
Consumer champion Citizens Advice is urging the government to provide a one-off grant to families this April to offset energy bills that will…
Continue ReadingBills and Pricing Most Common Reason for Energy Customer Complaints
Written by Lauren Smith in Energy Suppliers
Nearly a third (32%) of customer complaints to energy suppliers were about problems with bills while a quarter of all gripes were from…
Continue ReadingCitizens Advice Slams Energy Suppliers for Inaccurate Bills
Written by Lauren Smith in Energy Suppliers
Citizens Advice is warning of a “huge chasm” between the customer service performance of Great Britain’s best and worst gas and electricity suppliers,…
Continue ReadingCustomer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
Continue ReadingBusiness Energy Brokers to be Required to Disclose Commission
Written by Lauren Smith in Electricity
Energy brokers will have to disclose how much commission they stand to earn from the contracts they sell to businesses, under new rules…
Continue ReadingCitizens Advice Crowns the Best Energy Suppliers and Shames the Worst
Written by Lauren Smith in Energy Suppliers
Small supplier Igloo Energy has been named the UK’s best energy supplier by Citizens Advice, while energy giants struggle to deliver good customer…
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