Nearly a third (32%) of customer complaints to energy suppliers were about problems with bills while a quarter of all gripes were from…
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Citizens Advice is warning of a “huge chasm” between the customer service performance of Great Britain’s best and worst gas and electricity suppliers,…
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Customer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
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Energy brokers will have to disclose how much commission they stand to earn from the contracts they sell to businesses, under new rules…
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Small supplier Igloo Energy has been named the UK’s best energy supplier by Citizens Advice, while energy giants struggle to deliver good customer…
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Almost 6.4 million energy switches took place in 2019, the highest number on record, according to Energy UK.
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Energy suppliers in the UK could be faced with stricter financial checks under reforms proposed by the regulator Ofgem.
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Customer service should be more important than price when switching to a new energy deal, Citizens Advice has warned.
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The deadline for the smart meter rollout has been pushed back by the government by four years until 2024.
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Energy customers, especially vulnerable households, must be protected as the retail energy market undergoes rapid change, decarbonising and adopting new technologies.
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