Customer service should be more important than price when switching to a new energy deal, Citizens Advice has warned.
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The deadline for the smart meter rollout has been pushed back by the government by four years until 2024.
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Energy customers, especially vulnerable households, must be protected as the retail energy market undergoes rapid change, decarbonising and adopting new technologies.
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There are far too many energy suppliers in the UK that are delivering poor customer service, according to Citizens Advice.
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11 domestic energy firms have failed since January 2018, and consumers are “picking up the pieces,” according to a report from Citizens Advice.
Continue ReadingThe UK energy regulator Ofgem has introduced new rules making it harder for small suppliers to enter the market.
Continue ReadingSmall energy supplier So Energy has been named the best gas and electricity firm for customer service in the UK, with Outfox the…
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Energy firm Solarplicity has been temporarily banned from taking on new customers due to poor switching process and customer service.
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The UK energy regulator Ofgem have announced they will be raising the price cap in April, affecting around 15 million households.
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Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”.
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