There are far too many energy suppliers in the UK that are delivering poor customer service, according to Citizens Advice. Continue Reading
11 domestic energy firms have failed since January 2018, and consumers are “picking up the pieces,” according to a report from Citizens Advice. Continue Reading
The UK energy regulator Ofgem has introduced new rules making it harder for small suppliers to enter the market. Continue Reading
Small energy supplier So Energy has been named the best gas and electricity firm for customer service in the UK, with Outfox the Market being the worst. Continue Reading
Energy firm Solarplicity has been temporarily banned from taking on new customers due to poor switching process and customer service.
The UK energy regulator Ofgem have announced they will be raising the price cap in April, affecting around 15 million households. Continue Reading
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”. Continue Reading
Energy customers on legacy time of use (ToU) tariffs aren’t receiving appropriate information from their suppliers and ultimately aren’t saving money by using electricity during off-peak hours, a report from Citizens Advice has claimed. Continue Reading
According the charity and awareness group Citizens Advice, the government’s deadline for installing smart meters in all UK households should be extended by another three years from 2020 to 2023. Continue Reading
Citizens Advice has urged action from Ofgem following the results of its quarterly customer service review of energy suppliers. Continue Reading
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