New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
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Customers of the 28 energy suppliers that folded over the past year are facing “aggressive” debt collection tactics and struggling to access refunds,…
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After energy prices climbed at the beginning of April, record numbers of households stopped topping up their prepayment energy meters, going without light,…
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A forecasted £145 monthly hike in energy bills will leave 14.5 million people unable to afford gas and electricity next winter, charity Citizens…
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Consumer champion Citizens Advice is urging the government to provide a one-off grant to families this April to offset energy bills that will…
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Nearly a third (32%) of customer complaints to energy suppliers were about problems with bills while a quarter of all gripes were from…
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Citizens Advice is warning of a “huge chasm” between the customer service performance of Great Britain’s best and worst gas and electricity suppliers,…
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Customer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
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Energy brokers will have to disclose how much commission they stand to earn from the contracts they sell to businesses, under new rules…
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Small supplier Igloo Energy has been named the UK’s best energy supplier by Citizens Advice, while energy giants struggle to deliver good customer…
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