Rivals British Gas and Octopus Energy have exchanged heated words over how to best protect consumer credit balances in the wake of a…
Continue ReadingOfgem Orders Energy Suppliers to Take Urgent Action to Fix Direct Debit “Failings”
Written by Lauren Smith in Energy Suppliers
The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
Continue ReadingRecord Numbers of Prepayment Energy Customers Self-Disconnecting, Citizens Advice Warns
Written by Lauren Smith in Energy Suppliers
After energy prices climbed at the beginning of April, record numbers of households stopped topping up their prepayment energy meters, going without light,…
Continue ReadingOfgem Appoints New Suppliers for Customers of Six Collapsed Companies
Written by Lauren Smith in Energy Suppliers
The energy regulator has found new suppliers to take over the more than 70,000 customers stranded by the collapse of six energy suppliers…
Continue ReadingCitizens Advice Slams Energy Suppliers for Inaccurate Bills
Written by Lauren Smith in Energy Suppliers
Citizens Advice is warning of a “huge chasm” between the customer service performance of Great Britain’s best and worst gas and electricity suppliers,…
Continue ReadingUtilita Energy Fined £175k for Failing to Meet Carbon Emissions Reduction Targets
Written by Lauren Smith in Environment
Utilita Energy will pay £175k for failing to meet its carbon emission reduction obligations.
Continue ReadingCollapsed energy supplier Our Power’s customer book is to be taken on by Utilita, following an Ofgem ruling.
Continue ReadingOfgem has found that the energy supplier Utilita had been wrongly stopping customers from changing suppliers, costing them a total of £110,000.
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