Broadband customers will soon see more personalised and accurate estimates of the internet speeds their specific property can receive, after a new intervention…
Continue ReadingOfcom, the regulator of the UK’s telecommunications industry, has set out its plans for a full-fibre rollout across the country.
Continue ReadingNegotiating with your broadband provider, or switching to a new one, can save you an average of £120 a year—but many consumers don’t…
Continue ReadingProviders Pledge Fairer Prices to Loyal and Vulnerable Customers
Written by Lauren Smith in Broadband
The UK’s largest broadband providers have committed to curbing prices for out-of-contract and vulnerable consumers, following concerns about ‘loyalty penalties’.
Continue ReadingUp to 210,000 customers of mobile network Three are being hit with a loyalty penalty as high as £32.4 million a year, according…
Continue ReadingMobile phone users will no longer be billed for their handsets long after they’ve paid them off, under a new ‘deal’ for consumers…
Continue ReadingEvery Home to Have Legal Right to ‘Decent and Affordable’ Broadband by March 2020
Written by Lauren Smith in Broadband
Ofcom has confirmed that its 10 Mbps USO (universal service obligation) for broadband will come into effect in March of next year, guaranteeing…
Continue ReadingBT’s Openreach Must Give Rivals Greater Access to Infrastructure in Push for Full Fibre
Written by Lauren Smith in Broadband
Ofcom has ruled that BT must give rival telecoms providers access to the ducts and poles of the UK’s main broadband infrastructure network,…
Continue ReadingThe availability of ultrafast broadband has grown to over half of British properties for the first time, according to Ofcom’s ‘Connected Nations’ report.
Continue ReadingMost broadband customers in the UK will now get automatic refunds from their provider when their service goes down.
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