The government must intervene to help the 40% of households that will experience fuel poverty as energy bills remain supercharged for another 18…
Continue ReadingBilling Errors Hit Customers of E.ON Next and Sainsbury’s Energy
Written by Lauren Smith in Energy Suppliers
Energy supplier E.ON has apologised after technical glitches meant some customers had their direct debit payments for March taken two weeks later than…
Continue ReadingE.ON, OVO, Scottish Power and SSE to Increase Bills Following Price Cap Jump
Written by Lauren Smith in Energy Suppliers
Four more energy suppliers have announced that they will hike their prices to the maximum—or near the maximum—permitted under the readjusted price cap,…
Continue ReadingHeat captured from more than 650 feet below the street will soon warm homes and offices in London’s Square Mile.
Continue ReadingE.ON has completed the migration of two million former Npower customers to its E.ON Next customer service platform, powered by Octopus’s Kraken.
Continue ReadingE.ON is responding to growing consumer concern about the environment by launching two “sustainable” energy tariffs, one pitched at drivers of electric vehicles.
Continue ReadingE.ON will pay more than £650,000 in compensation and redress after it took 1.6 million customers’ direct debits up to two weeks early…
Continue ReadingTop-Up Delays Leave E.ON Pre-Payment Customers Without Heat or Power
Written by Lauren Smith in Energy Suppliers
Some E.ON prepayment energy customers are being left without heat or power after problems with the supplier’s online payment systems delayed top-ups from…
Continue ReadingE.ON Infuriates 1.5 Million Customers by Taking Payments Early
Written by Lauren Smith in Energy Suppliers
E.ON customers were left furious when the energy supplier took their January bill payments 11 days early—and on Christmas Eve.
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