Customer satisfaction with energy suppliers fell in the first quarter of 2021, with consumers particularly annoyed by poor telephone and online customer service…
Continue ReadingEnergy Customers Urged to Choose Customer Service Over Price
Written by Fergus Cole in Energy Suppliers
Customer service should be more important than price when switching to a new energy deal, Citizens Advice has warned.
Continue ReadingToo Many Energy Suppliers Not Providing Good Enough Customer Service
Written by Fergus Cole in Energy Suppliers
There are far too many energy suppliers in the UK that are delivering poor customer service, according to Citizens Advice.
Continue ReadingCitizens Advice Reveals Customer Service League Table for Energy Companies
Written by Anna Thomas in Energy Suppliers
Citizens Advice has urged action from Ofgem following the results of its quarterly customer service review of energy suppliers.
Continue ReadingAccording to recent figures released by Citizens Advice, smaller energy companies are receiving some of the most complaints from customers across the UK,…
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