Almost 6.4 million energy switches took place in 2019, the highest number on record, according to Energy UK.
Continue ReadingEnergy suppliers in the UK could be faced with stricter financial checks under reforms proposed by the regulator Ofgem.
Continue ReadingEnergy Customers Urged to Choose Customer Service Over Price
Written by Fergus Cole in Energy Suppliers
Customer service should be more important than price when switching to a new energy deal, Citizens Advice has warned.
Continue ReadingThe deadline for the smart meter rollout has been pushed back by the government by four years until 2024.
Continue ReadingEvolving Energy Market Must Protect Consumers, Citizens Advice Says
Written by Danny Lord in Energy Suppliers
Energy customers, especially vulnerable households, must be protected as the retail energy market undergoes rapid change, decarbonising and adopting new technologies.
Continue ReadingToo Many Energy Suppliers Not Providing Good Enough Customer Service
Written by Fergus Cole in Energy Suppliers
There are far too many energy suppliers in the UK that are delivering poor customer service, according to Citizens Advice.
Continue ReadingEnergy Consumers Face £172 Million Bill for the Collapse of 11 Energy Firms
Written by Lauren Smith in Energy Suppliers
11 domestic energy firms have failed since January 2018, and consumers are “picking up the pieces,” according to a report from Citizens Advice.
Continue ReadingThe UK energy regulator Ofgem has introduced new rules making it harder for small suppliers to enter the market.
Continue ReadingSmall energy supplier So Energy has been named the best gas and electricity firm for customer service in the UK, with Outfox the…
Continue ReadingGreen Energy Firm Solarplicity Faces Ban on Taking on New Customers
Written by Danny Lord in Energy Suppliers
Energy firm Solarplicity has been temporarily banned from taking on new customers due to poor switching process and customer service.
Continue Reading