From December energy suppliers will be required to grant emergency credit to prepayment customers who are struggling to top up their meters and…
Continue ReadingBritish Gas Pays £1.73m for Botched Transfer to New Top Up Service
Written by Lauren Smith in Energy Suppliers
British Gas failed to inform around 270,000 prepayment energy customers it was changing top-up provider and minimum top-up spend and will pay £1.73…
Continue ReadingBritish Gas Reverses Decision to Increase Minimum Meter Top-Ups
Written by Lauren Smith in Energy Suppliers
The UK’s largest energy supplier will reverse its decision to hike the minimum top-up of pre-payment meters, after campaigners cautioned the change could…
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