Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services…
Continue ReadingOfcom has announced plans to cap the price of phone calls to 118 numbers, following reports that some customers are paying nearly £20…
Continue ReadingTelecommunications regulator Ofcom has fined Virgin Media and EE a total of £13.3m for charging customers who wanted to leave contracts early too…
Continue ReadingOfcom Ramps Up Criticism of Network Providers Overcharging for Mobile Phones
Written by Fiona Dattan in Mobile
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”.
Continue ReadingMobile Phone Companies Routinely Overcharging, Says Citizens Advice
Written by Lauren Smith in Mobile
Four million mobile phone customers are being charged for handsets they already own, losing an average of £22 per month, according to research…
Continue ReadingThree & Vodafone Face Ofcom Investigation Over Potential Net Netutrality Breaches
Written by Lauren Smith in Broadband Mobile
Ofcom has revealed it is investigating two major UK mobile network providers, Three and Vodafone, for potential breaches of the EU’s net neutrality…
Continue ReadingThe broadband regulator Ofcom has published the results of an extensive survey assessing the performance of the UK’s mobile and broadband providers.
Continue ReadingUnder new plans outlines by the telecoms regulator last week, mobile users will be able to switch to new providers by sending a…
Continue ReadingBroadband Providers Now Required to Include Line Rental in Headline Costs
Written by Danny Lord in Broadband
Following an investigation, the Advertising Standards Authority is to recommend legislation requiring all broadband providers to include total package costs clearly in their…
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