Broadband, phone and pay-TV firms must give additional support to vulnerable customers, including payment holidays, realistic repayment plans and guidance on choosing tariffs, Ofcom…
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Broadband providers will suspend data allowances, as part of a package of “important commitments” to help vulnerable consumers during the coronavirus outbreak.
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The UK’s four mobile operators have inked a £1 billion deal with the government to extend 4G coverage across the UK and eradicate…
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Three popular broadband providers have yet to officially join a voluntary scheme offering compensation for customers whose broadband goes down.
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New Ofcom regulations requiring telecoms providers notify customers when their contracts lapse could save Britons £1 billion a year on their broadband and…
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Broadband customers will soon see more personalised and accurate estimates of the internet speeds their specific property can receive, after a new intervention…
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Ofcom, the regulator of the UK’s telecommunications industry, has set out its plans for a full-fibre rollout across the country.
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Negotiating with your broadband provider, or switching to a new one, can save you an average of £120 a year—but many consumers don’t…
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The UK’s largest broadband providers have committed to curbing prices for out-of-contract and vulnerable consumers, following concerns about ‘loyalty penalties’.
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Up to 210,000 customers of mobile network Three are being hit with a loyalty penalty as high as £32.4 million a year, according…
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