ofcom Archives - Simply Switch

Providers Pledge Fairer Prices to Loyal and Vulnerable Customers

The UK’s largest broadband providers have committed to curbing prices for out-of-contract and vulnerable consumers, following concerns about ‘loyalty penalties’.

Sep26

Citizens Advice Urges Three to End Loyalty Penalty

Written by Lauren Smith in Mobile

Up to 210,000 customers of mobile network Three are being hit with a loyalty penalty as high as £32.4 million a year, according…

Jul23

Ofcom Tackles Unfair Mobile Phone Pricing

Written by Lauren Smith in Mobile

Mobile phone users will no longer be billed for their handsets long after they’ve paid them off, under a new ‘deal’ for consumers…

Jun07

Every Home to Have Legal Right to ‘Decent and Affordable’ Broadband by March 2020

Written by Lauren Smith in Broadband

Ofcom has confirmed that its 10 Mbps USO (universal service obligation) for broadband will come into effect in March of next year, guaranteeing…

May28

BT’s Openreach Must Give Rivals Greater Access to Infrastructure in Push for Full Fibre

Written by Lauren Smith in Broadband

Ofcom has ruled that BT must give rival telecoms providers access to the ducts and poles of the UK’s main broadband infrastructure network,…

May02

Availability of Ultrafast Broadband is Growing

Written by Fergus Cole in Broadband

The availability of ultrafast broadband has grown to over half of British properties for the first time, according to Ofcom’s ‘Connected Nations’ report.

Apr01

Broadband Users to be Compensated for Outages

Written by Fergus Cole in Broadband

Most broadband customers in the UK will now get automatic refunds from their provider when their service goes down.

Feb01

Vodafone Most Complained About ISP in Q3 Last Year

Written by Lauren Smith in Broadband

Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services…