Most broadband customers in the UK will now get automatic refunds from their provider when their service goes down. Continue Reading
Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services across the third quarter of 2018. Sky Broadband attracted the least complaints. Continue Reading
Ofcom has announced plans to cap the price of phone calls to 118 numbers, following reports that some customers are paying nearly £20 for 90 second phone calls to directory enquiry lines. Continue Reading
Telecommunications regulator Ofcom has fined Virgin Media and EE a total of £13.3m for charging customers who wanted to leave contracts early too much. Continue Reading
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”. Continue Reading
Four million mobile phone customers are being charged for handsets they already own, losing an average of £22 per month, according to research from consumer watchdog Citizens Advice. Continue Reading
Ofcom has revealed it is investigating two major UK mobile network providers, Three and Vodafone, for potential breaches of the EU’s net neutrality rules. Continue Reading
The broadband regulator Ofcom has published the results of an extensive survey assessing the performance of the UK’s mobile and broadband providers. Continue Reading
Under new plans outlines by the telecoms regulator last week, mobile users will be able to switch to new providers by sending a text to their current handler.
Following an investigation, the Advertising Standards Authority is to recommend legislation requiring all broadband providers to include total package costs clearly in their adverts.