Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services across the third quarter of 2018. Sky Broadband attracted the least complaints. Continue Reading
Ofcom has announced plans to cap the price of phone calls to 118 numbers, following reports that some customers are paying nearly £20 for 90 second phone calls to directory enquiry lines. Continue Reading
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”. Continue Reading
Following an investigation, the Advertising Standards Authority is to recommend legislation requiring all broadband providers to include total package costs clearly in their adverts.