Mobile phone users will no longer be billed for their handsets long after they’ve paid them off, under a new ‘deal’ for consumers proposed by telecoms regulator Ofcom.
Ofcom has confirmed that its 10 Mbps USO (universal service obligation) for broadband will come into effect in March of next year, guaranteeing every home the legal right to request “decent and affordable” broadband. Continue Reading
Ofcom has ruled that BT must give rival telecoms providers access to the ducts and poles of the UK’s main broadband infrastructure network, which it owns under its Openreach division. Continue Reading
The availability of ultrafast broadband has grown to over half of British properties for the first time, according to Ofcom’s ‘Connected Nations’ report. Continue Reading
Most broadband customers in the UK will now get automatic refunds from their provider when their service goes down. Continue Reading
Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services across the third quarter of 2018. Sky Broadband attracted the least complaints. Continue Reading
Ofcom has announced plans to cap the price of phone calls to 118 numbers, following reports that some customers are paying nearly £20 for 90 second phone calls to directory enquiry lines. Continue Reading
Telecommunications regulator Ofcom has fined Virgin Media and EE a total of £13.3m for charging customers who wanted to leave contracts early too much. Continue Reading
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”. Continue Reading
Four million mobile phone customers are being charged for handsets they already own, losing an average of £22 per month, according to research from consumer watchdog Citizens Advice. Continue Reading
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