Energy supplier E.ON has apologised after technical glitches meant some customers had their direct debit payments for March taken two weeks later than…
Continue ReadingE.ON will pay more than £650,000 in compensation and redress after it took 1.6 million customers’ direct debits up to two weeks early…
Continue ReadingThousands of Utility Warehouse Customers Owed Refunds After Price Cap Breach
Written by Lauren Smith in Energy Suppliers
Utility Warehouse charged 3,430 potentially vulnerable customers more than allowed under the energy price cap and will be issuing them refunds and compensation.
Continue ReadingMobile operator Three won’t be automatically issuing refunds or credit for customers impacted by last week’s outage, but you may be able to…
Continue ReadingFollowing last week’s data outage, O2 has announced how its customers will be compensated.
Continue ReadingCustomers of five major internet providers will soon be automatically compensated for any outage of their fixed line broadband and phone services that…
Continue ReadingOfgem to Require Energy Companies to Pay Compensation for Switching Problems
Written by Ben Rich in Energy Suppliers Government Policy
Energy regulator Ofgem has announced new rules requiring providers to compensate customers who experience issues when changing supplier.
Continue ReadingMajor broadband providers have agreed to implement an automatic compensation scheme from 2019.
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