The UK energy regulator Ofgem have announced they will be raising the price cap in April, affecting around 15 million households.
Continue ReadingOfcom Ramps Up Criticism of Network Providers Overcharging for Mobile Phones
Written by Fiona Dattan in Mobile
Following Citizens Advice’s report that mobile network providers were overcharging 4 million customers, Ofcom is “now consulting on plans to cut charges”.
Continue ReadingTime of Use Tariffs Prove False Economy, Says Citizens Advice
Written by Lauren Smith in Energy Suppliers
Energy customers on legacy time of use (ToU) tariffs aren’t receiving appropriate information from their suppliers and ultimately aren’t saving money by using…
Continue ReadingAccording the charity and awareness group Citizens Advice, the government’s deadline for installing smart meters in all UK households should be extended by…
Continue ReadingCitizens Advice Reveals Customer Service League Table for Energy Companies
Written by Anna Thomas in Energy Suppliers
Citizens Advice has urged action from Ofgem following the results of its quarterly customer service review of energy suppliers.
Continue ReadingCustomers Who Don’t Switch Losing Hundreds of Pounds a Year, Says Citizens Advice
Written by Michael Quinn in Energy Suppliers
Consumers who don’t regularly shop around for new and cheaper energy tariffs are at risk of paying up to £1,000 extra per year…
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