Moving home is one of the most important things we will do in our lives, and that comes with stress. You’ve moved all your personal belongings, from clothes and furniture to your TV and laptop. But then if you want to use your laptop to browse the web, you’ll need a broadband connection. You should get this sorted out as soon as possible, as you wouldn’t want to wait weeks before having access to the internet. This guide will help you to understand your options, and how to find the best broadband deals for your new home, whether you want to stay on your existing contract or find a new deal altogether.
If you’re only part way into a long-term contract (say, 12-18 months) then you’re probably best-off sticking with it and moving your current contract to your new address. You should check the T&C’s of your contract, as they often include large penalties for ducking out early, such as paying up for however many months are remaining.
You should also check whether switching address will start a new minimum contract term. In this case, if there are cheap broadband deals available at your new address then it could make more sense to switch if it will save you more money than paying for the added months at a higher price.
Broadband prices can vary by area.
If you want the fastest internet connection possible, it is worth checking out fibre optic broadband that may not have been available at your previous address.
Your broadband speed may be slower at your new address even if you stick with the same provider, for example if:
This could mean that upgrading to fibre optic broadband becomes a more attractive option.
Right now, you may be enjoying your providers lowest rates, but if your new house is not included in your current provider’s low-cost network area then the cost of your broadband could become a lot higher. Also, if you move outside of network areas, your current broadband’s features may become poorer. For example, your provider may limit your download speed, or apply a restrictive usage allowance. This could mean that your connection is artificially slowed down.
Even if your provider doesn’t do this, ‘off-network’ services still tend to be oversubscribed, which causes a slow connection at peak times. This is because they are bought at the cheapest wholesale price, making them a popular, affordable option.
If, when you move, you find your broadband to be noticeably slower, you might be able to get out of your contract early. However:
Virgin Media effectively offer two completely different broadband services, with different technical support teams and different contact email addresses:
Therefore, switching between the two can be as big a change as switching providers. National Broadband is not offered to existing customers but acts as a legacy service for those already on it – it is worth checking if this applies to you already, or if you are moving into an area where it is Virgin’s only offering.
If you are moving from ‘National Broadband’ to cable, this will likely be a big improvement for you, as the broadband speeds tend to be faster, and you may experience less of a slowdown during peak times.
However, Virgin Media is generally not the cheapest option for most areas, because they compete mostly based on having the highest download speeds. If speed is your priority over price, they could be the right provider for you – even their cheapest deals offer up to 50Mbps. But if you’d rather save money, then it’s worth seeing what the prices of other providers are like.
Some providers only operate where their technology is available, so you may have no choice but to switch broadband. For example, in some parts of the Hull area, none of the national providers operate, because there aren’t many BT telephone exchanges available.
This can be troublesome if you’re mid-contract as you may still have to buy your way out of your deal, even though you can’t receive the broadband.
First off, you need ask your current provider to stop your service.
You still need to let them know that you’re moving. They will then sort out the activation of your new line and deactivate your old service. So long as you do this ahead of time, you may be able to have your new line activated the very day you move in.