Ofcom’s latest consumer complaints report has found that Vodafone drew the most customer ire for its fixed line broadband and landline phone services across the third quarter of 2018. Sky Broadband attracted the least complaints. Continue Reading
Ofgem has demanded improvements in how all 11 of the UK’s largest energy firms deal with customer complaints. Continue Reading
British Gas has been ordered to pay a penalty fine worth £9.5 million following several complaints from its business customers relating to billing issues.
Energy provider Scottish Power has been forced by Ofgem to pay out a total of £18 million, following large numbers of complaints about various aspects of their customer service.
According to recent figures released by Citizens Advice, smaller energy companies are receiving some of the most complaints from customers across the UK, but what exactly does this mean?
Continue Reading