For a cheaper energy tariff – 0808 156 0056
For customers moving home – 0800 316 8558
For questions about your bill – 0800 073 3000
For prepayment customers – 0800 073 3000
Npower is one of the ‘Big Six’ energy providers in the UK and supply electricity, gas and other services to customers all over the UK. They create their own electrical supply and have a number of oil, coal and gas stations across Britain. The company was formed in 2000 and since then have expanded to have over 8000 employees and 7 million customers in the UK today. One of the greatest merits of Npower is that it has reinvestment policy in which they put back at least 1% of their profits back into the community. They are also involved in a number of renewable resources projects and currently provide over 1/7 of their energy from wind and hydro power.
Ratings given are out of ten.
| Value for Money | Customer Service | Complaints Handling | Bill Accuracy | Would Recommend | Overall | |
|---|---|---|---|---|---|---|
 |
6.2 | 6.4 | 6.4 | 7.2 | 60% | 6.4 |
*Based on a survey of 89 npower customers conducted Feb-Mar 2019
7.2%
48.9%
14.7%
26.2%
3.1%
*Wind
Solar
Biomass
Wave and tidal
Hydroelectric
Geothermal
