If you signed up to Npower before 2019, your acount will have been moved over the E.ON or E.ON Next.
If you’ve been moved to E.ON, you’ll be free to switch to a new supplier. Compare energy prices in your area to see if you could save by doing so.
After being formed in 2000, Npower became one of the largest providers of gas and electricity in the UK, and was a member of the so-called ‘Big Six’ energy companies.
In 2019, Npower was acquired by E.ON, meaning that the nearly four million customers who had an account with the energy firm would be moved over to E.ON gradually over the course of two years.
In May 2021, E.ON moved over more than two million Npower customers to its new branch E.ON Next. E.ON Next provides 100% renewable electricity to its customers, as well as 100% carbon offset gas for those that choose their Next Climate+ tariff.
E.ON Next also provides energy specialists who can deal with any queries you may have, and they put an emphasis on delivering quality customer service.
For customers who had an Npower tariff, your energy bills and direct debit will stay the same, and the only difference that you will see is that you will see E.ON next on your bank statements.
The short answer is nothing. Moving everyone over to E.ON next, with millions of customers to migrate, is a long process that takes time. You will be moved over to E.ON next soon when your time comes, and this process usually takes between two and three weeks to complete.
E.ON will let you know when your account has been moved over, as well as giving you details on how to set up a new online account and password.
E.ON Next have promised that they will not charge you any exit fees if you choose to leave them after being switched over within 30 days. This means that you are free to switch suppliers as you wish, however you will have to wait until your account has been fully moved over, as the energy system can only process a single move at a time.
