Home Energy Tariffs & Rates

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Contact Home Energy

There are three main ways to get in touch with Home Energy about your account or a complaint.

Phone

0800 092 7407

Live chat

Through the Home Energy help page, Monday to Friday, 9am to 5pm. Closed at weekends.

Email

[email protected]

Emergencies

If you smell gas or suspect a leak, call the national Gas Emergency Service on 0800 111 999. To report a power cut, call 105. These apply whoever supplies your energy.

Why choose Home Energy?

  • A small, independent supplier that competes mainly on price
  • A simple variable tariff with no exit fees, so you can switch whenever you like
  • Takes part in the Warm Home Discount scheme for eligible customers

Can you save by switching to or from Home Energy?

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📅 Last updated: October 2026

About Home Energy

2016
Founded, a small independent supplier
£0
Exit fees on its variable tariff
£150
Warm Home Discount for eligible customers
[X]
Trustpilot score out of 5

Home Energy is a small, independent UK energy supplier, founded in 2016 and based in London, focused on affordable energy and straightforward customer service. It keeps things simple, with a short tariff range, no exit fees on its variable tariff, and an online account and app for managing your energy.

It is part of the Net Zero Planet Group, which also runs One Business Energy and One Business Water, and says it is committed to supporting the UK’s move to net zero by 2050. Home Energy also takes part in the Warm Home Discount scheme, which gives eligible customers £150 off their electricity bill for 2026/27 (gas-only customers are not eligible).

As a small supplier, Home Energy is too small to feature in the Which? or Citizens Advice supplier rankings, so there is less independent data on its service than for the bigger names. That makes it especially worth comparing its prices against the wider market, and reading recent customer reviews, before you switch.

Home Energy tariffs

Home Energy keeps its range short, built around a single variable tariff. Here is a summary of the main options.

Fair Variable
Home Energy’s main tariff. A standard variable tariff with no fixed term and no exit fees, so prices can go up or down and you can switch at any time. Available as dual fuel or electricity only.
Pay on Bill Fair Variable
The same variable tariff for customers who prefer to pay when they receive their bill, rather than by Direct Debit.
Fixed
Home Energy has offered 12-month fixed deals in the past, but none were available as of late 2026. If you want to lock in your rates, you may need to look elsewhere for now.

Smart meters are supported, with an in-home display and app to help you track your usage. There are no specialist tariffs for electric vehicles or heat pumps, so if you need one of those, you will need another supplier.

Home Energy customer reviews

Home Energy scores [X out of 5] on Trustpilot, based on [X reviews]. The picture is mixed: most reviews are positive, with around seven in ten reviewers giving five stars, but a notable share give just one star, so experiences vary. Home Energy now replies to the large majority of its negative reviews.

Its app is less well reviewed, with ratings of around 2 out of 5 on both the App Store and Google Play, though from a small number of ratings. Because Home Energy is too small to be ranked by Which? or Citizens Advice, Trustpilot and app store reviews are the main guide to its service, so it is worth reading recent ones before switching.

Expert view

“Home Energy is a genuine small supplier that competes on price, and the no-exit-fee variable tariff plus Warm Home Discount support are real positives. The honest caveats are that it is too small to show up in the Which? or Citizens Advice tables, its app is not well rated, and it has no fixed deals right now. If its price comes out well for your postcode and you are comfortable on a variable tariff, it is worth a look, but compare it against the wider market first.”

Jim Pollard
Energy and Broadband Specialist, Simply Switch

Is Home Energy right for you?

Home Energy may suit you if you want a simple variable tariff with no exit fees, its prices come out well for your postcode, and you value the flexibility to switch whenever you like. The Warm Home Discount support is a useful bonus if you are eligible.

Bear in mind that it is a small supplier with limited independent data on its service, a short tariff range with no fixed deals currently available, and a poorly rated app. If you want the certainty of a fixed price, or a specialist tariff for an EV or heat pump, you will need to look elsewhere. As always, compare prices using your own postcode and usage before you switch.

Jim Pollard, Simply Switch energy and broadband specialist
Reviewed by our expert
Jim Pollard
Jim Pollard is Simply Switch’s energy and broadband specialist, helping consumers navigate the ever-changing utilities market with clear, practical advice. With a strong understanding of household bills, tariffs and switching opportunities, Jim focuses on helping people reduce costs, find better-value deals and make informed decisions around their energy and broadband services. His insight into switching trends and household utilities helps consumers make smarter choices with confidence and provides actionable insights that make managing everyday expenses simpler and more cost-effective.
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