Ofgem has found that the energy supplier Utilita had been wrongly stopping customers from changing suppliers, costing them a total of £110,000.
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Energy and Climate Change Secretary, Amber Rudd, yesterday announced plans to work with both Citizens Advice and Ofgem to address the issue of…
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According to recent figures released by Citizens Advice, smaller energy companies are receiving some of the most complaints from customers across the UK,…
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A decision has been made by the competition and markets authority to lengthen the amount of time that it will take before completing…
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Opower, a customer engagement specialist company, have released research that suggest that energy customers do not feel engaged with their energy company. Most…
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