Marketing Policy

Direct Marketing

Simply Switch might use personal data for direct marketing purposes in accordance with the Data Protection Act, the General Data Protection Regulation and the Privacy and Electronic Communication Regulations.

Therefore, on our website, site users/individuals are offered a clear and genuine choice to have their details used for marketing purposes and to be contacted via each of the following channels:

  • Phone
  • Email
  • Post

When personal data is shared with third parties, Simply Switch asks the consent of site users to share data with other professional advisers (such as financial organisations and advisers, sponsors and advisers).

Individuals/site users can withdraw their consent at any time and object at any time to processing of their personal data for the purpose of direct marketing. Simply Switch provides an opt-out option via an unsubscribe link in email or via the editing of the user’s marketing preferences in the preference centre. Simply Switch warns individuals of the consequences of opting out and keeps a list of individuals who opted out to demonstrate compliance.

Following the provisions of the GDPR, Simply Switch is able to demonstrate that it has obtained valid consent and keeps records of who consented, when, how, and what for. Moreover, Simply Switch has adopted retention policies to ensure that personal data for direct marketing is not retained for longer than necessary.

Simply Switch handles personal data in a transparent manner:

  • Company name and details are included when marketing activity is conducted by Simply Switch through post, email or fax; and
  • Individuals/site users are given a clear and easy to understand privacy policy and are informed about their data subject rights.

Simply Switch ensures the security and accuracy of its marketing database:

  • The information it contains is only used for direct marketing purposes;
  • The reliability of the marketing database is assessed through sampling exercises;
  • Any irrelevant or excessive personal data is deleted;
  • Staff with direct marketing responsibilities has been trained to implement and ensure data protection regulations requirements; and
  • Simply Switch has adopted procedures for dealing with inaccuracies and complaints.

Simply Switch works with a number of Trusted Business Partners to offer the wide range of products and solutions it does across to many areas.  For direct sales and door to door marketing Simply Switch is proud to work with Credico Utilities UK, a global brand in this particular type of marketing, it should be noted that for any information submitted to Simply Switch in this fashion Simply Switch is the Data Controller.

On our website we work with a number of partners, these range from large and established brands, to niche products, we do this to get you the best possible services at the best possible price.

A number of other services on our website are market comparison panels where you simply click through and apply directly on the website of the prospective service provider, in these cases Simply Switch doesn’t gather ANY Personal Data.

Should a customer come to Simply Switch seeking broadband quotes, these are linked directly to Broadband Choices and some data may be returned to Simply Switch if a consumer has consented to marketing, otherwise Simply Switch does not gather any Personal Data in this transaction, all information captured is conducted by the Partner.

With regards to consumers seeking to switch, or switching their energy supplier, Simply Switch offers an OFGEM accredited all of market comparison, from this at present Simply Switch is able to offer switching services to the following suppliers: 

  • Avro Energy
  • Boost
  • British Gas
  • Daligas
  • E.ON Energy
  • EDF Energy
  • Engie
  • Green Energy (UK) plc
  • Green Network Energy
  • Green Star Energy
  • Igloo Energy
  • iSupply Energy
  • Lumo energy
  • Northumbria energy
  • Npower
  • Octopus Energy
  • Orbit Energy
  • OVO Energy
  • PFP Energy
  • ScottishPower
  • Simplicity Energy
  • Shell energy
  • So Energy
  • Spark Energy
  • Symbio Energy
  • Utilita
  • Utility Point
  • Yorkshire Energy
  • Zebra Power

In all of these instances Simply Switch is the Data Controller for data input in our system, when a consumer chose to use our services to switch a new supplier that supplier is often a Data Controller for the services applied, Simply Switch may act as a Data Processor in this respect, or may work as a Joint Data Controller, this is done to ensure all Simply Switch consumers afforded the Data Protection afforded in our Privacy Policy and Terms and Conditions.