A survey by consumer group Which? has placed smaller energy companies above the Big Six suppliers for customer satisfaction.
Continue ReadingOfgem to Require Energy Companies to Pay Compensation for Switching Problems
Written by Ben Rich in Energy Suppliers Government Policy
Energy regulator Ofgem has announced new rules requiring providers to compensate customers who experience issues when changing supplier.
Continue ReadingRecord Number of People Switching Electricity Suppliers
Written by Michael Quinn in Energy Suppliers
More households than ever are changer energy supplier according to the latest figures, with a record 660,000 customers switching in February this year.
Continue ReadingPrepayment Meter Users Are Least Likely to Switch Provider
Written by Danny Lord in Energy Suppliers
New research has shown that typically vulnerable households using prepayment meters to pay for their energy are among the least likely to change…
Continue ReadingNearly 1 in 3 Households Want Switching Advice in Person or on the Phone
Written by Danny Lord in Energy Suppliers
Almost a third of UK households prefer to have receive support and advice on the phone or face to face when switching energy…
Continue ReadingThe latest figures from Ofgem showed that over the course of 2015, more than 6 million households across the UK switched to a…
Continue ReadingOfgem has found that the energy supplier Utilita had been wrongly stopping customers from changing suppliers, costing them a total of £110,000.
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