Ofgem has raised the maximum amount energy suppliers can charge vulnerable consumers on variable tariffs to £1,136 a year, in response to a…
Continue ReadingCitizens Advice Reveals Customer Service League Table for Energy Companies
Written by Anna Thomas in Energy Suppliers
Citizens Advice has urged action from Ofgem following the results of its quarterly customer service review of energy suppliers.
Continue ReadingOfgem to Require Energy Companies to Pay Compensation for Switching Problems
Written by Ben Rich in Energy Suppliers Government Policy
Energy regulator Ofgem has announced new rules requiring providers to compensate customers who experience issues when changing supplier.
Continue ReadingOfgem Plans Tighter Restrictions on New Suppliers Entering Energy Market
Written by Danny Lord in Energy Suppliers
In an effort to protect energy users against poor customer service and supplier failure, Ofgem is set to tighten conditions of entry to…
Continue ReadingEnergy providers are to be prohibited from back-billing customers for gas and electricity they used more than 12 months ago, according to the…
Continue ReadingOfgem to Launch Collective Switching Initiative
Written by Michael Quinn in Energy Suppliers Household & Bills
The energy regulator Ofgem is planning to trial a collective scheme to help customers reduce their bills with potential savings of up to…
Continue ReadingOfgem, the energy regulator, has announced it will extend a price cap on vulnerable customers to reach a further million households in the…
Continue ReadingThe UK’s energy watchdog has received criticism from the National Grid over plans to connect the Hinkley point C power station the UK’s…
Continue ReadingOfgem Boss Apologises for Slow Action on Energy Prices
Written by Michael Quinn in Government Policy
The regulator for energy in the UK, Ofgem have apologised for failing to sufficiently protect vulnerable customers against rising bills.
Continue ReadingEnergy watchdog Ofgem is to introduce a new cap on upfront payments for those who are required to have pre-payment meter.
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