Solarplicity has become the 13th energy firm to go bust since the beginning of 2018, leaving thousands of customers without a supplier.
Continue ReadingFormer Solarplicity Customers Wrongly Switched to Toto Energy
Written by Lauren Smith in Energy Suppliers
Hundreds of customers who had recently switched from beleaguered energy supplier Solarplicity were wrongly transferred to Toto Energy due to a data era.
Continue ReadingMillions to Save £75 on Energy Bills as Ofgem Lowers Price Cap
Written by Fergus Cole in Energy Suppliers
Ofgem has announced that the energy price cap will be reduced by £75 in October, lowering the energy bills for millions of British…
Continue ReadingGreen Suppliers Get Permanent Exemption from Energy Price Cap
Written by Lauren Smith in Energy Suppliers
Renewable energy suppliers Ecotricity, Good Energy, and Green Energy will be allowed to charge consumers on their standard variable tariffs (SVTs) more than…
Continue ReadingEvolving Energy Market Must Protect Consumers, Citizens Advice Says
Written by Danny Lord in Energy Suppliers
Energy customers, especially vulnerable households, must be protected as the retail energy market undergoes rapid change, decarbonising and adopting new technologies.
Continue ReadingTougher Licencing Rules for New Energy Suppliers Come into Force
Written by Lauren Smith in Energy Suppliers
Energy regulator Ofgem has imposed more stringent market entry tests for new energy suppliers, following a string of failures in the industry.
Continue ReadingThousands of Households Switched Onto ‘Rip-Off’ Tariffs After Suppliers Collapse
Written by Lauren Smith in Energy Suppliers
Over quarter of a million energy customers have found themselves on expensive tariffs after their energy company went out of business, according to…
Continue ReadingThe domestic retail arm of oil giant Shell has been fined £390,000 for violating the energy price cap and overcharging customers.
Continue ReadingNearly Half of Energy Consumers Have Switched Suppliers in Last Four Years—But More than Half Haven’t
Written by Lauren Smith in Energy Suppliers
Almost half (48%) of all energy consumers have hopped to another supplier in the last four years, a higher portion than have sought…
Continue ReadingUrgent Support Needed for Vulnerable Energy Customers, Report Says
Written by Lauren Smith in Energy Suppliers
Urgent action is required to improve the support for vulnerable energy customers, according to a new report from industry body Energy UK.
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