SWALEC is a trading name of SSE Energy Supply Limited and Southern Electric Gas Limited (both members of the SSE Group). Along with their other energy brands , serves customer accounts across England, Scotland, Wales and Ireland
SWALEC launched the UK’s first Customer Charter within the energy industry, setting new benchmarks for customer service. Now in its seventh year, SWALEC has recently updated its Customer Charter. Following conversations with customers and independently chaired Customer Forums SWALEC has identified the areas its customers want it to focus on: 1) Making life easier for customers, 2) Finding ways to save customers money, and 3) Helping customers when they need it most. SWALEC's Customer Charter explains what it is doing to help customers in each of these areas.