Switching guide

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Managing your gas & electricity suppliers when moving home

Moving home creates a fresh start and it gives you a great opportunity to review your options for gas and electricity.

You will need to cancel your existing arrangements with your gas and electricity supplier and decide who you want to supply your new home. As you are changing postcode your existing supplier may not be the best one to supply your new home.

To get the right service we recommend you follow these simple steps:

Inform your energy suppliers before you move
Keep a note of your gas & electricity meter readings
After You Move
Switching energy supplier
How do I find out who supplies my electricity?
Who supplies my electricity?
Prepayment meters and Quantum meters
Now I know who my suppliers are, can I switch energy suppliers?

Inform your energy suppliers before you move

Tell your electricity and gas supplier at least 48 hours in advance that you are moving. The supplier will arrange for your meters to be read or they will ask you to do it so they can work out your final bill. They will also ask you for a forwarding address.

Keep a note of your gas & electricity meter readings

Keep a note of the readings and the dates on which they were taken in case you do not agree with your final bills.

If you do not tell your supplier before you move, you may have to keep paying the bills for your previous home after you have moved.

If possible, tell the people moving into your old home the name of the gas and electricity supplier. You could do this by telling your estate agent, landlord or letting agent. Also give them your gas Meter Point Reference Number and your Electricity Supply Number (you will find these on your energy bills).

Also, give the new occupiers the SimplySwitch telephone number or web address and we will help them with any queries they may have on switching supplier.

After You Move

When you move into a new property, you will be given a supply under a 'deemed contract'. This means that the gas or electricity supplier of the previous occupant automatically becomes your supplier at the property. This may or may not be the best supplier for you and you will need to contact SimplySwitch to check.

When you move in (or earlier if the property is in your name), contact the current supplier at your new property to provide your details and the meter reading for the day that you took over. This will allow the supplier to send an accurate first bill.

Switching energy supplier

If you wish to change supplier, you do not need to inform your existing supplier as your new supplier will advise them of the change. You can switch very easily online or by calling SimplySwitch on 0870 240 1212.

To get the most out of switching supplier, you should change to your chosen supplier as soon as possible. It only takes a few minutes, click here for a guide to consumption by house size.

How do I find out my new gas supplier?

To find out who supplies gas to your new home, or your Meter Point Reference Number, contact the meter number helpline on 0870 608 1524.

How do I find out who supplies my electricity?

To find out who previously supplied the electricity to your home, or your Electricity Supply Number, contact the local electricity distribution company. The number is normally in the telephone directory under 'Electricity'. You should ask for the company's Meter Point Administration Service (MPAS).

Prepayment meters and Quantum meters

If the property that you move into is supplied by a prepayment meter, either for gas or electricity, you will need to ensure that you obtain your own prepayment card or key from the supplier. Do not use the previous occupant's prepayment card or key as any money you pay will be credited to the previous occupant's account. You should also consider changing to a credit meter, as this will allow you to take advantage of cheaper payment methods and tariffs. We recommend that you change the meter with the existing supplier/s then contact SimplySwitch or find the best deal and the right service for you.

Now I know who my suppliers are, can I switch energy suppliers?

To compare prices and switch online. Alternatively our expert energy advisors are happy to go through all the options with you and will help you chose the supplier that is right for you.

Simply call 0870 240 1212 or you can email us and we will contact you.