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Can I get compensation if there has been a gas cut?

(Note: the following does not apply where the supply has been disconnected for non-payment of bills).
If you are without gas for more than 24 hours you may be entitled to payment of compensation of £30 under the gas Guaranteed Standards. You would also be entitled to a further £30 for each additional 24 hours you are without gas. National Grid (formerly known as Transco) must tell you about your right to compensation and pay you within 20 working days of your claim - either direct to you or through your supplier.

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If you are registered with your gas supplier's Priority Services Register you are entitled to receive alternative cooking and heating facilities within 4 hours if less than 250 consumers are affected, or 8 hours if more than 250 consumers are affected.

Planned gas cuts: If your gas transporter is going to cut of your gas for planned work they should give you about 5 days working notice.